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Quality Improvement Program

Quality improvement is a systematic approach to assessing services and improving them on a priority basis.  The Branch-Hillsdale-St. Joseph Community Health Agency approach to quality improvement is based on the following principles:

  • Customer Focus.  High quality organizations focus on their internal and external customers and on meeting or exceeding needs and expectations.
     
  • Employee Empowerment.   Effective programs involve people at all levels of the organization in improving quality.
     
  • Leadership Involvement.   Strong leadership, direction and support of quality improvement activities by the Board of Health and the Health Officer are the keys to performance improvement.  This involvement of organizational leadership assures that quality improvement initiatives are consistent with the agency mission.
     
  • Data Informed Practice. Successful QI processes create feedback loops, using data to inform practice and measure results. Fact-based decisions are likely to be correct decisions.
     
  • Statistical Tools. For continuous improvement of care, tools and methods are needed that foster knowledge and understanding. CQI organizations use a defined set of analytic tools such as run charts, cause and effect diagrams, flowcharts, Pareto charts and control charts to turn data into information.
     
  • Prevention instead of Correction.  Continuous Quality Improvement seeks to design good processes to achieve excellent outcomes rather than fix processes after the fact.
     
  • Continuous Improvement.  Processes must be continually reviewed and improved.  Small incremental changes do make an impact, and our Agency can almost always find an opportunity to make things better.

 

Quality Improvement Tools

The Tools included below are intended for employees of Community Health Agency to:

  • Educate staff about Quality Improvement
  • Empower staff in the goal/objective process
  • Provide information to staff about what is happening
  • Inform staff  of current agency information and reports on progress

Tools

570 N. Marshall Rd
Coldwater, MI  49036

517-279-9561
20 Care Drive
Hillsdale, MI 49242

517-437-7395
1110 Hill St.
Three Rivers, MI  49093

269-273-2161
 
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